SERVICE TERMS AND CONDITIONS
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and Trash Can Patrol LLC (“Trash Can Patrol”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.
These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Trash Can Patrol (collectively, the “Agreement”), constitutes the entire agreement between Trash Can Patrol and you regarding the bin cleaning service. By using the service, you confirm your acceptance of, and agree to be bound by, this Agreement.
These Terms and Conditions constitute a legally binding agreement concerning your access to and use of the www.trashcanpatrol.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.
- Service
Trash Can Patrol provides a trash can cleaning service for residential and commercial trash cans. Residential service will be performed and billed on a subscription basis.
- Billing and Cancellation of Subscription Service
All invoices will be sent out on the 15th of every month prior to your service date. All cards on file will be charged on the 20th of the month before your service is due.
The customer may cancel a recurring service at any time. If recurring service cancellation occurs before three cleaning visits, the customer will be charged the One Time Cleaning Rate of $84.95 for 1 can, plus $10 for each additional can. This applies to monthly and Bi-Monthly plans.
Quarterly recurring service will require 2 quarters of cleaning or a one-time cleaning will be charged.
Customers must request to cancel via email for us to stop all payments and services.
- Customer Responsibilities
For Trash Can Patrol to provide its services, the customer must abide by the following conditions or the service could be interrupted, postponed, or canceled.
- Trash can(s) must be empty and available by the curb or alley. If the customer lives in a gated community or property, the code must be provided and the customer will hold Trash Can Patrol harmless and release Trash Can Patrol of any damages or liability to any surrounding property.
- Trash can(s) must be free of all trash and animal waste. Can(s) containing unbagged feces will not be cleaned.
- Trash can(s) of chemicals, oils, petroleum-based products, oil-based paint, glue, or other adhesive, or hazardous waste of any kind containing these substances may not come 100% clean.
If any of the above conditions are not met, Trash Can Patrol will not perform the service(s) and the customer is still responsible for payment. If Trash Can Patrol was not able to perform the service, a picture may be sent to the customer via email and/or text with an explanation or saved onto the customer’s account.
Additionally, the customer understands that Trash Can Patrol will make every effort to get all debris out of the cans, but certain substances require several treatments to be completely removed. Certain substances are permanent, and some stains cannot be removed.
It is the customer’s responsibility to make their empty can(s) available to be cleaned. Service notifications are sent out the day before and the day of service via email and/or text message.
- Trash Can Patrol Responsibilities
Trash Can Patrol will schedule the customer’s service on a pre-planned route and notify the customer leading up to the day of service via email and/or text message.
From time to time, Trash Can Patrol may service can(s) before trash/recycling has been picked up. In this case, the technician may choose to bag up any trash/recyclables from the can(s) into a new clean heavy-duty bag. The can(s) will be cleaned, and the clean trash bag may be reinserted into the clean can(s) to then be picked up by the customer’s waste hauler.
If Trash Can Patrol is unable to provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity. Due to route scheduling conflicts and/or extended inclement weather, the service visit may be canceled until the following scheduled service date.
- Charges
The customer agrees to pay all charges for the service(s) and any applicable taxes. Trash Can Patrol reserves the right to adjust pricing at any time. Changes in pricing may be communicated to the customer via updates to the website and/or email and/or text. It is the customer’s right to choose to continue or discontinue the service at any time. The service will continue on a recurring basis until canceled by the customer. Customers may request a change to the selected service plan 2 days in advance of the next scheduled service.
- Default Payments
Trash Can Patrol reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges, or if the customer’s card issuer (or its agent or affiliate) seeks the return of payments previously made to Trash Can Patrol. Such rights are in addition to and not instead of any other legal rights or remedies available to Trash Can Patrol.
- Customer Information
We do not sell, trade, or rent customer’s personal identification information to others. Trash Can Patrol utilizes industry-leading PCI-compliant credit card information storage through their payment processor.
- SMS and Email Communication
By accepting these terms you consent to receive appointment reminders and follow up emails/SMS messages. These reminders and follow up notifications are required to receive service. If you do not wish to receive these notifications via email and SMS, the only course of action is to cancel your service per our cancellation policy.
Contact Us
Trash Can Patrol
1011 Surrey Lane
Building 200
Flower Mound, Texas 75022
940-500-5003